Points are awarded to your account after your order has shipped. If it’s been more than 24 hours since receiving a shipping confirmation and you still don’t see your points awarded, please contact our Member Support team via our contact form or by emailing email@example.com.
- Do my EQ Rewards points ever expire?
- I’m not a subscriber — am I still part of the EQ Rewards Program?
- I forgot to redeem my EQ Rewards points for store credit before my order was placed or my subscription renewal completed. Can I still have them applied retroactively to my order?
- How do I earn EQ Rewards Points?
- Can I combine EQ Rewards points from separate accounts?