We have two member-facing teams at Equilibria dedicated to helping our members!
- Member Education: assists with all questions about dosage, product use, and routines
- Member Support: assists with all customer service issues and account management
For the quickest response, we recommend contacting us via our contact form.
We understand that some folks are not as technically savvy, so we have a voicemail system to assist these members. You can leave our Member Support team a voicemail message at (312) 496-3153.
The Member Education team does not have a voicemail system at this time, but you can always use our contact form to ask for dosage assistance over email prior to making a purchase. If you've made a purchase and have been using your product regularly for 5-7 days, read our guide on how to book a dosage appointment here!
If you leave a voicemail, having the information below is necessary for our team to help you as quickly and efficiently as possible.
- Full Name
- Email Address
- Order Number (if applicable)
- What we can help you with
Vendor solicitation calls will not be returned.