Equilibria subscriptions are very flexible - you can always change out your products or change the renewal date to be sooner or later. We strive to provide an excellent experience for all of our members. Before canceling, we ask that you please reach out to our team if there is anything we can do for you.
For dosage-related inquiries, please reach out to our Member Education (Dosage Support) team via our contact form or send an email to dosage@myeq.com to be connected with a Dosage Specialist.
For account, quality assurance, or shipping-related inquiries, please reach out to our Member Support team via our contact form or send an email to info@myeq.com to be connected with a Member Support Representative.
To Cancel Your Subscription
To Cancel Your Subscription
- Log into your Equilibria account.
- Click here to access your subscription page, and click ‘View Subscription’.
- Toward the bottom of this page, you will see a ‘Cancel Membership’ box. Click on this box, then follow the instructions on your screen to complete the cancellation process.
If you cancel your subscription, you can start up a new one at any time. We’re always glad to have you as part of the EQ family! If you decide to return, we’ll still be here to help support you through every step in your CBD journey. You’re welcome to reach out to the Member Education team anytime and you can always feel free to book another Dosage Consultation!
Even after canceling your subscription, all of our resources are still available to you. You can always attend our monthly webinars, tune in to our Instagram Lives, or read our weekly blog posts!
Please note: Our refunds and exchanges policy states that we are unable to accept returns to our fulfillment center. Please consider managing your subscription when you receive your subscription renewal reminder. If you do not see this email in your inbox, please check your Spam and Promotions folder.