A payment might fail for a number of reasons unrelated to your debit or credit card.
If your subscription shows status 'On Hold', this means that the payment failed and our system has automatically put your order into this status, awaiting payment.
Steps to Reactivate Your Subscription and Ship This Order
- First make sure that you are logged into your Equilibria account
- Add a new payment method. To add a new payment method, follow the steps in this guide
- Visit your Orders page
- Click 'Pay' by the subscription renewal order that is 'Pending Payment'
- Click 'Enter Payment'
- Select the updated payment method and click 'Place Order'